Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Top Hat Chimney Guarantee
We stand behind the work we do in Woodland Park because Wendell Pike puts his name on it, and he runs into you again at the ShopRite on Saturday. That changes how a man works. Every sweep, repair, cap, crown, and liner job is backed by our 90-Day Done Right Promise, stamped on the invoice before we leave. If something is not right, one call brings Wendell back, no charge, no argument, no “well, technically.” The number you hear on the phone is the number on the bill. That is the whole guarantee, and it has not changed since 1999.
What’s Covered
- Workmanship. If our work fails within 90 days because of how it was done, we return and make it right at no additional cost.
- Parts and materials. We install products from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we stand behind the way they went in. Manufacturer terms are passed along to you in plain English.
- Cleanup. We run drop cloths, we run a HEPA vacuum, and we leave your hearth and floors the way we found them. If there is soot on your rug, call us. That is covered.
- On-time arrival. You get a real arrival window before the truck rolls. If that window slips, we call you. We do not leave you staring out the front window wondering if we forgot.
- Honest pricing. Upfront pricing before a single tool comes off the truck. The price you agree to is the price on the invoice. No surprise line items, no “while we were in there” add-ons you never approved.
Our Satisfaction Promise
If you are not satisfied with the work, you do not have to write a letter or wait on hold through a call center. You call (973) 846-1622, a live person answers, and you tell them what is bothering you. Wendell or one of his crew comes back to look at it. If it is on us, we fix it under the 90-Day Done Right Promise, period. If you got a written estimate from another company and want a straight read on it, bring it to us. We will give you a free second opinion before you spend a dime. And if you are a senior or a veteran, you are getting 10% off every job, every time, no coupon needed. We would rather keep your chimney right for twenty years than win an argument once. Your flue doesn’t care how the fire looks. It cares how it breathes. We keep it breathing, and we answer for it.
Licensed & Insured Backing
Paperwork is not a guarantee by itself, but it is what makes a guarantee worth the paper it is printed on. Top Hat Chimney is a licensed and insured company, owner-operated by Wendell Pike since 1999. That insurance is there for you, not for show. If something goes sideways, you are not left holding the bill. We are also locally owned with a published address in the area, which means you can find us, knock on the door, and talk to a person. Not a franchise that rotated in last spring. Wendell has been serving Woodland Park and the surrounding towns for over 29 years, and he plans to keep running into you on Saturday. That is the real backing behind every job we do.
What the 90-Day Done Right Promise Means in Real Terms
Let us put some plain language on it. Say we sweep your chimney in October, and by late November the fire is not drafting the way it should. You call us. We come back. If the problem traces to something we missed or did wrong, the fix costs you nothing. Not the trip, not the labor, not the parts. That promise covers every chimney cleaning, every fireplace service, every chimney cap and crown install, every liner and rebuild we do in Woodland Park, Little Falls, Totowa, Cedar Grove, Clifton, Wayne, and the rest of Passaic and Essex counties. One call brings Wendell back. That sentence is printed on every invoice we hand you. It is not legalese. It is how we have kept customers since before some of our competitors were born.
What We Do Not Ask You to Take on Faith
We are not going to tell you a liner is shot and ask you to trust us. We are going to run a camera up the flue and show you the footage, on the spot, with a plain-English verdict. First-degree creosote is a brush job. Third-degree is a glaze. If you do not need a rebuild, we will tell you it can wait. If you do need one, you will see exactly why, with your own eyes. The same goes for chimney caps, crowns, and fireplace repairs. We stand behind what we do, but we also stand behind what we tell you. A written estimate from Top Hat Chimney means the work described is the work you need, no more, no less. Ask anyone on your street. Chances are one of them already has our number.
Why the Guarantee Exists in the First Place
Chimneys break in the off-season too. Once a year, burn or no burn, is the rule. Woodland Park winters are hard on masonry: freeze-thaw cycles crack crowns, water gets behind bricks, and a small spalling issue in March becomes a rebuild by October. Wendell started this company in 1999 because he kept seeing what happens when chimneys are ignored or patched by someone in a hurry. The 90-Day Done Right Promise exists so you never have to gamble on whether a repair will hold through the first cold snap. If it does not hold, we are back. Simple as that. No trip charge inside the county, and $40 off any repair over $200, every day, for everyone. Seniors and veterans always get 10% off on top of that.
Frequently Asked Questions About Our Guarantee
It covers the whole job. If a part fails and it was our installation, our recommendation, or our workmanship, we make it right. We cannot speak for every manufacturer on the planet, but the brands we install, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, are ones we trust because they have held up over years of Passaic County winters. If a manufacturer warranty applies beyond our 90 days, we will tell you up front, in writing, so you know exactly what is covered and for how long. Call (973) 846-1622 if you want to talk through the details on your specific chimney.
Call us. We will send Wendell or one of his crew out to look, no charge for the visit inside the county. If it is on us, the fix is on us. If it is normal wear, we will tell you straight, show you the camera footage if it is a flue issue, and give you an honest price for whatever comes next. No pressure, no scare tactics. We would rather earn the next job than strong-arm you into one.
We call you first, before the window even closes. If we cannot make it, we reschedule at your convenience and make it right. The guarantee is not just about the work. It is about whether you can count on us to show up, to call when we say we will, and to treat your home like it is in our neighborhood. Because it is. Woodland Park is not just a service area. It is home base.
No. The 90-Day Done Right Promise is stamped on your invoice automatically. You do not have to mail anything, fax anything, or click through a website. Keep the invoice. That is your paperwork. If something goes wrong, the invoice is all you need to show us. One call brings Wendell back.
How to Reach Us if Something Goes Wrong
Here is the part that matters. If you have a problem, you call (973) 846-1622. A live person answers, around the clock, every day of the year. No voicemail box, no call center, no “press 2 for existing customers.” It may well be Wendell himself picking up, because he still answers the phone. Tell us what happened. We will get you on the schedule, give you a real arrival window, and send a background-checked, uniformed technician to your door. If the work should have held and it did not, you pay nothing to make it right. That has been the deal since 1999, and it will be the deal as long as Top Hat Chimney has its name on a truck in Woodland Park.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Woodland Park, NJ and surrounding Passaic and Essex County communities since 1999.